Track & Trace emails in your own branding, at every step
Keep customers informed from printed to delivered, with emails in your own logo and tone. For every carrier, in your customer's language, with a live preview while you edit.
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Email preview
Subject
{{Sender}}: your order {{OrderNumber}} is on its way
Dear Sanne,
Your order has been packed and leaves with the carrier today.
Order number: 10482
Track & Trace code
3SZNP10482NL
What is the Zineps Tracking module?
The Tracking module automatically sends Track & Trace emails to your customer on every shipment update: when the label is printed, the parcel is being sorted, it has been delivered or there is a delivery issue, and when a return is created through the returns portal. You choose a standard or branded template with your logo, edit the subject, greeting, body and closing per moment and see a preview instantly. Emails go out in one language or in the language of your customer's country: Dutch, English, German, French or Spanish. You can also set up a branded tracking page.
Your brand in every update, with a live preview
Choose a standard or a branded template. With branded, your logo and brand are in the email and you send from your own email address. Every change shows up instantly in the preview next to it.
- Standard or branded template
- Your logo and brand, per webshop and sender
- Send from your own verified email address
- Send a test email before going live
Email template
Dear Sanne,
Your order has been packed and leaves with the carrier today.
Order number: 10482
Track & Trace code
3SZNP10482NL
You choose which updates trigger an email
Turn each moment on or off and give every moment its own subject and text. Statuses are the same for every carrier, so you set it up once.
- Printed, sorting, delivered and delivery issue
- Return created through the returns portal
- Own subject and text per moment
- The same moments for every carrier
Shipment updates
Return updates
Subject
{{Sender}}: your order {{OrderNumber}} is on its way
Your order has been packed and leaves with the carrier today.
View Track & TraceWrite once, send in your customer's language
Edit the subject, greeting, body and closing and use fields like customer name, order number, sender and brand. Pick one language for everything, or let the language follow your customer's country. Translating can be done with AI.
- Fields for customer, order number, sender and brand
- One language or based on the recipient's country
- Dutch, English, German, French and Spanish
- Translate your texts with AI
Language
Fields
Liebe Sanne,
Deine Bestellung ist verpackt und geht heute an den Versanddienstleister.
A tracking page in your own branding
Set up a branded tracking page where customers follow their parcel's journey. Every carrier status sits in one clear timeline, in your logo and colours.
- Your own logo and colours
- Timeline with every tracking status
- One page for every carrier
- Per-shipment link available through the API
Where is my parcel?
On its way to you
Expected delivery: tomorrow
- On its way to youTue 08:30
- At the sorting centreMon 22:05
- Picked up by the carrierMon 17:40
- Label createdMon 09:12
Live in four steps
- 01
Choose shop and sender
Pick the webshop and sender you send Track & Trace emails for.
- 02
Template and brand
Choose standard or branded, select your brand and verify your email address.
- 03
Turn on moments
Tick the shipment and return updates that should trigger an email.
- 04
Text and language
Edit the text per moment, choose the language and send a test email.
Fewer 'where is my parcel?' questions, more trust
Every carrier
The same emails and statuses, whichever carrier delivers the parcel.
Live preview
See exactly what your customer receives while you edit the text.
Your own sender address
Send from your own address. With domain verification your emails land better.
Set up per webshop
Separate settings per shop and sender, useful when you run several brands.
AI translation
Translate your texts into the other languages with AI, then fine-tune them.
Returns too
Let customers know their return was created through the returns portal.
Frequently asked questions about Tracking
You decide: when the label is printed, when the parcel is being sorted, when it has been delivered and when there is a delivery issue. You can also send an email when your customer creates a return through the returns portal.
Yes. With the branded template you use your own logo and brand and send from your own verified email address. Every change shows up instantly in the live preview.
Dutch, English, German, French and Spanish. Choose one language for all emails, or let the language follow the recipient's country. You can translate your texts with AI.
Yes. You set your own subject, greeting, body and closing per moment, with fields such as customer name, order number, sender and brand.
Yes. The emails and the tracking page use the same statuses for every carrier in your Zineps account, so your customer always gets the same experience.
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