Origin
All of EU
Any EU country
Platform
One environment
Alongside shipments
Track & trace
Until back
For you and your customer
Destinations
Netherlands · Belgium · Germany · France · Italy · Spain · All other EU countries
Delivery time
Depending on origin country
Services
Return labels · Drop-off points · Track & trace · EU-wide
Who it's for
Webshops shipping EU-wide
Offer your customers in Germany, France, Spain and the rest of the EU a simple return option, without local warehouses or separate return partners.
Brands with international customers
One return process for all of Europe: your customer prints the label, drops off the parcel and it comes back to your central warehouse in the Netherlands.
SMEs without European branches
No own return locations in other countries needed. Returns from all of Europe come straight back to you.
What you get
- Create return labels from Zineps
- Returns from any EU country to your warehouse
- Track & trace for you and your customer
- Drop-off points across the origin country
- One platform for shipments and returns
- One invoice for all logistics
How it works
- 1
Request a quote
Tell us what you ship, how often and where to.
- 2
Custom rate and activation in Zineps
You receive a proposal. Agreed? Then the service is live in your account.
- 3
Ship from your familiar environment
Book, track and invoice as you're used to, alongside your other carriers.
Frequently asked questions
You can create return labels for customers in any EU country. The parcel comes back to your warehouse in the Netherlands via the local network.
You create the return label in Zineps and send it by email to your customer, or you offer a download link in your webshop. Your customer prints the label and sticks it on the parcel.
At a local drop-off point of the carrier in their country. The available points are often on the carrier's website or in the return label.
Yes, returns have track & trace. You see in Zineps when the customer dropped off the parcel, where it is and when it arrives at your place.
You decide that yourself. You can charge the return costs to your customer, or bear them yourself as part of your return policy. In Zineps you create the return label and decide per case who pays.
See also
View all logistics solutions