Returns your customers handle themselves, in your brand
A branded return portal where customers look up their order, pick a reason and get a return label straight away. You see every return in your shipments overview, without emails going back and forth.
Shipping high volumes? Our sales team will put together a tailored proposal.
Start a return
Order number
Email or postcode
Returns by Zineps
Pick a template, see it instantly
Six templates with live preview, from clean and minimal to luxe. Add your own logo and colours, or have them generated.
Or generate your own branding
No template that fits? Generate a portal in your own brand style, with your logo, colours and tone.
Start a return
Order number
Email or postcode
Returns by Zineps
Grouped return reasons, with a mockup for each reason
Customers choose from clear groups instead of one long list. Each reason shows a matching illustration, and you know exactly why a product comes back.
- Reasons grouped by topic
- A dedicated mockup per reason in the portal
- Customers pick a reason per item
- You see the reason with every return
Size & fit
Product
Expectation
Delivery
Too small
The item runs smaller than expected
From packing slip to return status, in six steps
01
QR code on the packing slip
Your customer scans the QR code on the packing slip and lands in your portal.
02
Look up the order
Archived orders and orders from your webshop are found too.
03
Pick a reason
A reason per item from clear groups, with a matching mockup.
04
Pay return costs
Charging for returns? Your customer pays first, then the label follows.
05
Label straight to the customer
The return label goes straight to your customer, ready to print.
06
Status in your overview
The return shows up with its status in your shipments overview.
Every order can be found, even when it's archived
The portal searches your Zineps orders and your webshop directly. Older, archived orders show up too, so your customer never gets stuck.
- Search by order number and email or postcode
- Archived orders are found as well
- Straight from Shopify, WooCommerce, Magento 2, Wix and PrestaShop
#10482Order found
Shopify
WooCommerce
Magento 2
Wix
PrestaShopCharging for returns? The label only comes after payment
Decide whether a return is free or your customer pays a contribution. For paid returns, the label is only created once the payment has gone through.
- Free or paid returns, your choice
- Label only after a successful payment
- Return label emailed straight to the customer
Everything your returns process needs
Return label straight to the customer
No manual work: the label is created and sent to your customer immediately.
Return status in your shipments overview
Returns appear with their status among your shipments, so you see what's on its way.
QR code on the packing slip
Add a QR code to your branded packing slip that leads straight to your return portal.
Branded return portal
Your own logo and colours. Pick a template or generate your own branding.
Webshop order lookup
Connect Shopify, WooCommerce, Magento 2, Wix or PrestaShop and find every order.
- Add-on
Return to WMS
Forward registered returns to your WMS automatically, so your warehouse knows what's coming in.
Frequently asked questions about returns
In Zineps you pick one of the six templates or generate your own branding, set up your return reasons and any return costs, and add the QR code to your packing slip. Your customers can then register returns themselves and get a return label straight away.
Yes. You decide whether a return is free or your customer pays a contribution. For paid returns, the return label is only created and sent once the payment has succeeded.
Yes. The portal searches your Zineps orders, including archived ones, and your connected webshop directly: Shopify, WooCommerce, Magento 2, Wix or PrestaShop.
Every return appears with its status in your shipments overview, next to your regular shipments. With the Return to WMS add-on, the registration also goes to your warehouse system automatically.
Through the QR code on your packing slip or a link on your own website. The portal runs in your brand style.
