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Solve shipping problems with the support module

With Zineps, you automate the claims process: only valid claims are submitted, you receive direct responses from carriers, and you always have a clear overview per order. Everything you need, in one place.

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More than 100 five-star reviews

Various companies ship their packages via Zineps

Support

Prevent unnecessary claims and only submit valid tickets.
With Zineps' support module, each claim is automatically checked before being sent to the carrier. This ensures all required information is submitted immediately, saving time and frustration.
Support

Direct carrier responses

Full transparency and faster handling of support tickets
With Zineps, you no longer need to manually email carriers. All responses to support tickets are immediately visible in your Zineps account, allowing you to act faster and better inform customers.
Direct carrier responses

Clear overview

All support information in one central place
With the Zineps Support module, you can see all support tickets, carrier responses, and claim statuses per order at a glance. No more separate systems or endless emails – everything is immediately visible.
Clear overview

De Wijnboetiek – Support tickets without hassle with Zinepsplane

Thanks to Zineps' support module, we save a tremendous amount of time in solving shipping problems. Previously, we had to manually contact carriers, but now tickets are automatically submitted with all the correct information. Moreover, we see carrier responses directly in our Zineps account, allowing us to act faster and better inform customers.
Dennis Glas - Owner De Wijnboetiek
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