Shipping platform outage? How your webshop keeps shipping

Today, shipping came to a standstill for many webshops. Several shipping platforms in the Netherlands were hit by an outage. Webshops relying on them couldn't create labels or book shipments, right when orders needed to go out the door.

At Zineps, everything kept running. Labels were created, orders synced as usual and parcels went out to carriers today.

What does a shipping software outage cost you?

When your shipping platform is offline, you feel it across your whole operation:

• Orders pile up because no labels can be created.
• You miss the carrier pickup, so customers get their parcel a day later.
• Your customer service gets more "where is my parcel?" questions.
• Every hour of downtime costs revenue, and late deliveries show up in your reviews.

Your plan B: four questions for every webshop owner

1. What happens to your orders if your shipping software is down for a day?
2. Can you quickly switch to a second shipping platform that's already connected to your webshop?
3. Does your team know who decides and what to do when labels stop working?
4. How will you let customers know their parcel will be late?

Days like this show how dependent your webshop is on a single provider. A shipping platform that stays up when others go down isn't a luxury, it's a must.

Frequently asked questions

Was Zineps affected by the shipping platform outage?

No. Zineps customers could create labels as usual today, orders kept syncing and parcels went out to carriers.

What can I do when my shipping software is offline?

First check your shipping platform's status page and let customers know there may be a delay. If you have a second shipping platform connected, create your labels there so your orders still go out on time.

Can I use Zineps as a backup next to my current shipping platform?

Yes, you can connect Zineps alongside your current setup, so you have an alternative ready if your main platform goes down. Get in touch and we'll look at what you need together.

Which webshops does Zineps work with?

Zineps connects with Shopify, WooCommerce, CCV Shop and Bol, among others, so your orders come in automatically and you can create labels right away.

Need to switch or want a backup?

We'll get you up and running quickly, so you're not dependent on a single provider. Get in touch and we'll look at what you need together.