Zineps

For webshops that ship across Europe

Returns management softwarethat gets the item and the refund moving.

Zineps gives customers a branded returns portal, creates a prepaid return label with a carrier that fits the origin, and shows your team the refund status until the item is back.

Book a demoSee how it works

Example queue. These rows are sample returns, not live orders.

What is returns management software?

Returns management software handles a customer return from request to refund. It lets shoppers start a return in a branded portal, checks the request against your return policy, creates a prepaid label with a suitable carrier, tracks the parcel back, and updates your team and your customer when it arrives, so the refund or exchange is not stuck in an inbox.

Return labels for the carriers European customers already use

Returns that work with your carriers, not around them

Zineps is a multi-carrier shipping and returns platform for webshops in the Netherlands and Belgium. Return labels are created with the carriers European customers already use: PostNL, DHL, DPD, GLS, UPS, FedEx and Bpost, so a return does not need a second portal.

  • PostNL
  • DHL
  • DPD
  • GLS
  • UPS
  • FedEx
  • Bpost

The problem

A return is a second shipment, handled like an afterthought

A return is a second shipment. Outbound labels are usually automated, but returns still run on email threads, copied addresses and a shared inbox. Until the parcel is scanned in, the item is not sellable and the refund waits on whoever notices it arrived.

Nobody knows where the return is

The customer asks, support asks the carrier, the carrier asks for a tracking number that is in a different tab. Meanwhile the item sits in a depot and the refund waits until someone notices it arrived.

Every channel has its own return rules

Your webshop, bol.com and Amazon each treat returns differently, and so do your own policies by country and product. Applied by hand, they drift, and you refund things you should have refused or charge for things you should not.

Stock is frozen while the parcel travels

A sellable item on a truck is stock you cannot sell. Slow or unscanned returns tie up inventory for days, and in fashion or seasonal categories that is the difference between selling at full price and marking down.

Where you are today

Whether returns are a side job or a department

Zineps is used by shops that still handle returns in a spreadsheet and by teams with several channels and countries. The starting point differs. The goal is the same: every return follows one visible path from the branded portal to the refund.

Starting out with returns

Returns run through email and a spreadsheet

You do not need a reverse-logistics project. You need customers to stop emailing for labels and your team to stop chasing parcels.

  • A branded portal where customers start a return themselves
  • Prepaid labels created automatically, no address copy-paste
  • One status per return that your whole team can see
See this setup

Returns at volume

Several channels, countries and return policies

Policies are written. What is missing is one place to enforce them, route returns sensibly and measure what returns really cost.

  • Return policy set per country and channel
  • Prepaid return labels with a carrier that fits the origin
  • One queue so your team sees every return in the same place
See this setup

What you get

Everything between 'I want to return this' and 'refund sent'

Between a customer asking to return an item and a refund being sent, Zineps covers a branded returns portal, a prepaid return label with a fitting carrier, and one status for the team. Extra automation, such as rules or reports, is confirmed on a demo.

Branded returns portal

Customers find their order, pick the items and a reason, and get a label, on a page that looks like your shop rather than a carrier. In their language, on their phone.

Return rules that apply themselves

Return window, free or paid returns, exceptions for sale items or hygiene products, by country and channel. Start from the policy you already publish. What can be applied automatically is confirmed on a demo.

The right return carrier

A prepaid label with the carrier that fits the customer's location. How you trade label price against time back at the warehouse is set with you on a demo.

One status for customer and team

Requested, label sent, handed in, in transit, received. The customer sees it on a tracking page, your team sees it in the queue, and nobody has to ask the carrier.

From scan-in to refund or exchange

When the return arrives, the team sees it straight away and can inspect, approve and refund or ship the exchange, while the item goes back into sellable stock sooner.

Return reasons and cost, by product

Which items come back, why and from where. Which reports you get, including cost by product, is walked through on a demo.

One status for customer and team

Your shopReturn #R-2281

Arrives Thursday

Refund after inspection

Returning with Bpost

  1. Requested
  2. Label sent
  3. Handed in
  4. At warehouse
  5. Refunded

Getting started

How returns management works with Zineps

Returns management with Zineps starts from your webshop orders. A customer opens a branded returns portal, the request is checked against your published return policy, and Zineps creates a prepaid return label with a carrier that fits the origin. Your team sees one refund status until the item is back. Which routes you offer is confirmed on a demo.

  1. 01

    Connect your shops

    Shopify, WooCommerce, bol.com, Amazon or your own system. Orders and customers arrive in one place.

  2. 02

    Set your return policy

    Return window, who pays, which products are excluded, per country. Start with the policy you already publish.

  3. 03

    Choose your return carriers

    Use your own carrier contracts, or let us introduce you to one of our logistics partners. Which return routes you offer is confirmed on a demo.

  4. 04

    Launch the portal

    Link it from your order emails and website. Customers create returns, your team watches the queue, and the data shows what to fix next.

Why returns leak money

What a return actually costs

Every return costs a label, time the item cannot be sold, and handling before the refund. This is a general explanation of those three costs for European webshops, not a customer result and not a price.

How the cost adds up

Label × time × touch

The three costs inside every return

Every return costs a label, time and handling. The label is the visible part. Time is the days the item is not sellable while it travels and waits to be scanned. Touch is how many people open how many emails before the refund is approved. Cutting only the label cost usually moves the other two the wrong way.

In the EU, consumers generally have 14 days to withdraw from an online purchase and then 14 more days to send the goods back, and the shop must refund within 14 days of the withdrawal notice, though it may wait until the goods arrive or proof of dispatch is shown. Unless you tell customers up front that they pay, return shipping falls on the seller. A clear policy, enforced the same way every time, is both a legal and a cost question. This is general information, not legal advice.

Return rules

  1. 01 IfWithin 30 days, Netherlands or Belgium

    ThenApprove, free return label

  2. 02 IfReason: item arrived damaged

    ThenApprove, ask for a photo

  3. 03 IfParcel is 10 kg or heavier

    ThenReturn via DPD

  4. 04 IfSale item, rest of Europe

    ThenApprove, customer pays label

Review. Requests outside the rules go to your team with the order, reason and photos attached. Example rules. Your policy is set with you on a demo.

General explanation. Your costs depend on your return rate, categories, carrier contracts and how returns are handled today, and are worked through on a demo using your own figures.

Works with the carriers, platforms and marketplaces you already use

Which carriers and webshops does Zineps support for returns?

Zineps is a multi-carrier shipping and returns platform for webshops in the Netherlands and Belgium. Return carriers named on this page are PostNL, DHL, DPD, GLS, UPS, FedEx and Bpost. Shop and marketplace connections named here are Shopify, WooCommerce, bol.com and Amazon. Other carriers or shop systems are confirmed on a demo.

  • PostNL
  • DHL
  • DPD
  • GLS
  • UPS
  • FedEx
  • Bpost
  • Shopify
  • WooCommerce
  • bol.com
  • Amazon

FAQ

Questions we get a lot

01

How does returns management work with Zineps?

Returns management with Zineps starts from your webshop orders. A customer opens a branded returns portal, the request is checked against your published return policy, and Zineps creates a prepaid return label with a carrier that fits the origin. Your team sees one refund status until the item is back. Which routes you offer is confirmed on a demo.

02

Which carriers and webshops does Zineps support for returns?

Zineps is a multi-carrier shipping and returns platform for webshops in the Netherlands and Belgium. Return carriers named on this page are PostNL, DHL, DPD, GLS, UPS, FedEx and Bpost. Shop and marketplace connections named here are Shopify, WooCommerce, bol.com and Amazon. Other carriers or shop systems are confirmed on a demo.

03

Do I need returns management software, or is a return label enough?

A label solves one step. If you handle a few returns a week, email and a label may be fine. Once returns become a regular share of orders, the cost sits in the steps around the label: answering questions, checking policy, chasing parcels and approving refunds. That is what returns software removes.

04

Can customers return in-store or at a pickup point?

Return options depend on the carrier. Zineps creates the return label with a carrier that fits the customer's location, and which drop-off options apply, such as a parcel shop, is confirmed on a demo for your carriers and countries.

05

Who pays for return shipping in the EU?

Under EU consumer rules, the consumer bears the direct cost of returning goods after withdrawal only if the seller told them so before purchase. Otherwise the seller pays. Many shops choose to offer free returns anyway. This is general information, not legal advice, so check your own terms.

06

Can I use my own carrier contracts for returns?

Yes. You can bring your own contracts and rates, or we can introduce you to one of our logistics partners. Pricing for each route is confirmed on a demo.

07

Does it work with bol.com and Amazon returns?

Returns on marketplaces follow the marketplace's own rules and flows. Whether those orders can sit in the same queue as your webshop, and how each marketplace is connected, is covered on a demo.

08

How long does setup take, and what does it cost?

Setup time depends on how many shops, carriers and policies you bring. Price depends on order volume and the number of channels. Share your monthly volume in the form below and we will go through it on a demo.

Curious what returns cost you today?

Book a demo to see how Zineps handles returns for your webshop in the Netherlands or Belgium. Bring your return policy and a recent week of returns. In about twenty minutes we map the portal, labels and the status your team will see.

Book a demoPlatform

Request a demo

A few details about your returns and volumes, and we will get back to you.